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Evening/ Early Morning Surgeries

Evening- Monday and Thursday from 6.00pm - 8.30pm.

Morning- Friday 7.30am - 8.30am

  • Monday 6.00pm - 8.45pm at Eldene Health Centre (GP clinic)
  • Thursday 6.00pm - 8.45pm at Victoria Cross Surgery (GP clinic)
  • Friday 7.30am - 8.30am at Victoria Cross Surgery (Nurse Clinic)


Medication Review Appointments

Please see our Clinical Pharmacist Rima, Monday and Thursday at Victoria Cross Surgery, every Wednesday at Eldene Health Centre

Nurse Practitioner & Paramedic Practitioner

Please see our Advanced Nurse Practitioners Heather, Jane and Nithya  or our Paramedic Practitioner Linda Love Monday -Friday for Minor Ailments and acute problems. They will be more than happy to help you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Test Results

If you have been asked to telephone for the results of an investigation, please ring the appropriate surgery - Victoria Cross Surgery on 535584 or Eldene Health Centre on 480111

Out of Hours

If you need urgent advice or a home visit when the surgery is closed please contact NHS 111.


Summary Care Record

Victoria Cross Surgery & Eldene Health Centre

Patient Privacy Information Leaflet

GDPR Poster

Patient Data Sharing Summary Care Record Preference Form

Please read this leaflet carefully. It will give you information about how your data is shared for the purposes of patient care.

Your electronic health record

The practice uses the clinical computer system called SystmOne, which enables your full electronic record to be shared to anyone involved in providing care to you, across different healthcare services.

Why is sharing my health information important?

Your electronic health record contains lots of information about you, including your medical history, the types of medication you take, any allergies you have and demographic information like your home address, and your next of kin.

In many cases, particularly for patients with complex conditions, the shared record plays a vital role in delivering the best care. Health and social care professionals can ensure coordinated response, taking into account all aspects of a person’s physical and mental health. Whilst some patients have extensive knowledge of their conditions and care requirements, this is not true for everyone. Many patients are understandably not able to provide a full account of their care. The shared record means patients do not have to repeat their medical histories at every care setting, or make guesses about their previous care.

A shared record ensures health or social care professionals always have the most accurate, up to date information. They can rely on their colleagues, sharing accurate and relevant data in a timely way, to provide you with safe and efficient care.

You have choices about whether or not your information is available to other providers who care for you.

To provide the best care, your electronic health record will be made available to other services involved in your care. Until you are registered at one of the care services, no information about you will be shared to them.

Although your record is automatically setup to share your information, you can ask your surgery for this option to be switched off. This will mean none of the information recorded by staff at your surgery will be visible at any other care service.

When you visit other care services that use SystmOne outside of the Swindon area, you can give your permission allowing them to view your record including any items marked as private. You will need to supply your practice with an up-to-date mobile number and email address for the facility to work.

Which services could I go to that could access my medical record with your consent:

    • GP practices

    • Community services such as district nurses, therapists and diabetes services

    • Child health services that undertake scheduling of treatments such as vaccinations

    • Urgent care organisations such as Minor Injury Units and Out of Hours services

    • Community hospitals

    • Palliative care hospices and community services

    • Offender health – care providers within the health units

    • NHS Hospitals (including A/E Departments) and Mental Health Trusts

    • Care Homes

    • Pharmacy

    • Social care – registered and regulated professionals within social care organisations coordinating care (not social care providers)

Providing consent to view

Your registered GP practice will have the ability to put other organisations which use SystmOne, into one of the following lists.

ALLOWED: If the organization is on the practice’s ALLOWED list, the organization giving you care will be able to set a share-in for consent patients.   Organisations which are on the Practice’s ALLOWED list are as follows:

PROHIBTED: If the organization is on the PROHIBTED list, they will not be able to access your medical record.   However, patients can override this on an individual basis, either by contacting the practice or through SystmOne online.

VERIFICATION: If the organisation is on the VERIFICATION list (this will be every other SystmOne organisation not in either of the groups above), the staff treating you will have to use the verification (security) process before they can access your medical record. This will only be possible if you have updated your mobile number and email address at your registered GP Practice.

As a patient, you have control over who can see your health information. Even if you give permission on one occasion, you can still change this at any time at your registered GP practice or using SystmOnline

Can I choose what is made available?

To give you the most personalised care, it is recommended that you share your whole health record with every service that cares for you. However, you have control over your record and have the choice to specify specific elements of the record you don’t want to be shared. For example, if you have had a consultation about a particularly sensitive matter, you can ask for this section of the record to be marked as private. That way, even if you consent for another service to see your record, that consultation will not be shown. 

What choices do I have?

When thinking about how your information is shared, you as the patient can specify three main controls:

    1. Do you enable your record to be shared at all? If you have said ‘yes’ to sharing out from your registered GP practice, for every care setting you visit you still get to decide if they can view your record. You do not have to make the same choice for every organisation.
    2. You can specify entries in your record that you want to remain confidential. These can only be viewed by the care service where they were originally recorded. You can then decide if the rest of your record is shared at each care setting you visit. 
    3. Saying no at this stage means no other care service can see any of your record. If you don’t want your record to ever be viewed by anyone.

As a Practice we would strongly advise patients to register for online services. This will allow you to order prescription and book appointments over the web. It will also allow you to view your medical records and more importantly in terms of the Data Sharing will allow you to see who has looked at your medical records.

What do I need to do now?

    1. If you are happy for people providing care to yourself seeing your records, you need to ensure that you have provided your registered GP surgery with an up-to-date mobile phone number and email address so that organisations outside of the Swindon area can access your records after receiving a verification code. IT IS THE PATIENT’S RESPONSIBILITY TO ENSURE THAT THIS INFORMATION IS KEPT CURRENT.
    2. If you are not happy for other organization who are providing care to you to see your medical records, then please let the practice know and we will turn off the consent on your records, preventing anyone seeing your records.

If you would like more information on how your data is shared please talk to Lorraine Cook at Victoria Cross Surgery & Eldene Health Centre

01793 535 584

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