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Evening/ Early Morning Surgeries

Evening- Monday and Thursday from 6.00pm - 8.30pm.

Morning- Friday 7.30am - 8.30am

  • Monday 6.00pm - 8.45pm at Eldene Health Centre (GP clinic)
  • Thursday 6.00pm - 8.45pm at Victoria Cross Surgery (GP clinic)
  • Friday 7.30am - 8.30am at Victoria Cross Surgery (Nurse Clinic)

 

Medication Review Appointments

Please see our Clinical Pharmacist Rima, Monday and Thursday at Victoria Cross Surgery, every Wednesday at Eldene Health Centre

Nurse Practitioner & Paramedic Practitioner

Please see our Advanced Nurse Practitioners Heather, Jane and Nithya  or our Paramedic Practitioner Linda Love Monday -Friday for Minor Ailments and acute problems. They will be more than happy to help you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Test Results

If you have been asked to telephone for the results of an investigation, please ring the appropriate surgery - Victoria Cross Surgery on 535584 or Eldene Health Centre on 480111

Out of Hours

If you need urgent advice or a home visit when the surgery is closed please contact NHS 111.

 

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.


 
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