Victoria Cross Surgery
01793 535584

Eldene Health Centre
01793 480111

Our Mission Statement and Values

Offering regulated services to Victoria Cross Surgery, 168/169 Victoria Road, Swindon, Wilts, SN1 3BU and the branch surgery at Eldene Health Centre, Swindon, Wilts, SN3 3RZ.

Victoria Cross Surgery aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner.
We will:

  • Provide a service which puts patient welfare at the heart of all we do
  • Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
  • Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
  • Nurture a culture which is innovative, forward looking and adaptable
  • Take into account the evidence provided by scientific and medical research in our treatment

Values

  • Caring for well being in body, mind, spirit and relationships
  • Conveying compassion in word and action
  • Assessing and responding to needs
  • Providing an appropriate range of services
  • Maintaining a health promoting environment

Respecting all

  • Showing courtesy
  • Seeking to understand
  • Treating all fairly
  • Valuing each person as a unique individual
  • Being especially supportive to the vulnerable

Working as a team

  • Relating well within the team
  • Valuing the contribution of each team member
  • Building a mutually supportive environment
  • Co-operating with other teams
  • Encouraging responsible involvement by our patients

Integrity

  • Speaking and acting truthfully
  • Being accountable for our actions

Learning and improving

  • Adapting to change
  • Building on achievements
  • Developing our services
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