Victoria Cross Surgery
01793 535584

Eldene Health Centre
01793 480111

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Reception Manager in writing. Every effort ... [continue] Complaints and compliments

How to register

Practice Area We have an open list and welcome requests for registration from patients living in or moving to the practice area. The Surgery takes patients mainly from Central Swindon ... [continue] How to register

Named GP

All patients at Victoria Cross Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Tell us if you are a carer

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Tell us if you are a carer

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

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