To request an urgent appointment for today (Monday to Friday)
- Phone us Monday to Friday from 8.30am
- Visit the surgery and speak with a receptionist.
Victoria Cross Surgery opening times are 8:30am to 6:00pm every weekday.
Lakeside Surgery opening times are 8:30am to 5:30pm every weekday.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days
- Use your Systmonline account
- Phone us from 8.30am each weekday.
- Visit the surgery and speak with a receptionist.
Victoria Cross Surgery opening times are 8:30am to 6:00pm every weekday.
Lakeside Surgery opening times are 8:30am to 5:30pm every weekday.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Find out more about registering for online services.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel or change an appointment
- Phone us Monday to Friday, 8.30am to 6.30pm.
- Use your NHS account (on the NHS website or in the NHS app).
- Use your Systmonline account.
Extended hours
In line with the Government’s wish for extended GP surgery hours, Victoria Cross Surgery offers early morning sessions on Fridays and Lakeside Surgery offers late evening additional sessions on Mondays. These sessions are for pre-booked routine appointments only.
Home visits
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.00am. Home visits take up more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call.
- If you need an interpreter.
- If you have any other access or communication needs.
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
